1. Acceptance of Terms

By accessing or using the services provided on the eCCLIX website, you agree to be bound by these Terms of Service and any other written agreements between you and Software Management LLC. You also agree to abide by any explanations of fees or conduct provided on any page of the eCCLIX website. By creating an account and using our services, you acknowledge and accept these Terms of Service, including any payment obligations incurred for commercial use or penalties for unauthorized use.

Additionally, by using our services, you agree to be bound by any explanation of fees, payment obligations, or conduct requirements posted on the eCCLIX website. This includes but is not limited to fee schedules, usage rules, and account-specific guidelines provided for both residential and commercial services. Failure to comply with these posted terms may result in additional fees or restrictions on account access.

If you do not agree to these Terms, you may not access or use services. These Terms of Service apply to both residential and commercial users, as defined below, and acceptance includes any penalties or fees for unauthorized commercial use or misuse of services.

Software Management, LLC reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the eCCLIX website. It is your responsibility to review the Terms periodically for any updates. Your continued use of the site after any modifications signifies your acceptance of the revised Terms.

Definitions

Residential Use: Any use of services for personal, non-commercial purposes.

Commercial Use: Any use of services for business, professional, or profit-making purposes, including but not limited to using public property documents for commercial research, resale, or any other business activity.

Services: Any access to public property documents or related services provided by the eCCLIX website.

Affiliates
As used in these Terms of Service, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents. You agree that Software Management LLC and its affiliates are not responsible for any damages that may arise from your use of, or inability to use, the services provided

 

2. Description of Services and Residential vs. Commercial Use

We provide numerous services on this site, including but not limited to access to land records, deeds, marriage licenses, and related content.

Residential Services:

Residential accounts are exclusively intended for personal, non-commercial use. They may not be used by businesses, organizations, or for-profit activities. By using a residential account you acknowledge that it is for individual, personal access only.

Commercial Services:

Commercial accounts are designated for businesses, organizations, or entities utilizing our services for business, professional, or profit-driven purposes. This includes but is not limited to accessing public property documents for commercial research, resale, or use in any business activity.

Reclassification of Accounts:

Using a residential account for commercial purposes, such as shared business access or data used for profit, constitutes a violation of these Terms of Service. We reserve the right to reclassify residential accounts found to be in violation as commercial accounts.

User Responsibilities:

You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).

Modifications and Discontinuation of Services:

We reserve the exclusive right to modify, suspend, or discontinue the site, including any of its features, at any time, with or without prior notice to you. We shall not be held liable to you or any third party for exercising this right. Any new features or enhancements to the services currently provided on the site shall be governed by these Terms of Service.

 

3. Conduct on Site

Your use of the site must comply with all applicable laws, regulations, and these Terms of Service. You are solely responsible for all content and communications shared through the site.

Prohibited Conduct:

You agree not to engage in activities that include, but are not limited to:

• Unlawful Behavior: Posting or distributing content that is fraudulent, defamatory, harassing, abusive, or invasive of privacy.
• Infringement of Rights: Violating the intellectual property, privacy, or other proprietary rights of any party, including unauthorized use of copyrighted materials, trademarks, or confidential information.
• Spamming and Unauthorized Advertising: Distributing unsolicited advertisements, chain letters, or junk email.
• Security Violations: Attempting to gain unauthorized access to accounts, systems, or networks, or disrupting the site's operations through viruses, malware, or hacking.
• Account Misuse: Bypassing our account structure, including creating multiple residential accounts to avoid commercial fees.

Site Enforcement:

We reserve the right, at our sole discretion, to:

• Remove or modify any content that violates these Terms of Service or is otherwise harmful, objectionable, or inaccurate.
• Reclassify accounts being misused and retroactively apply commercial fees.
• Terminate your account without prior notice if you violate these provisions.

Liability Disclaimer:

We do not endorse user-generated content and are not liable for any content posted by third-party users. While we do not generally pre-screen content, we may remove or edit any material that we deem to violate these rules.

You acknowledge and consent to such removal and waive any claims against us arising from the removal of content. We also cooperate fully with law enforcement authorities in investigating suspected criminal violations.

 

4. Third-Party Sites and Information

This site may contain links to other websites or references to third-party information, documents, software, materials, or services. These third-party sites and resources are not under our control, and we do not assume responsibility for the accuracy, legality, copyright compliance, or decency of any content on those sites. Additionally, we are not liable for any errors or omissions in references to other parties, products, or services. The inclusion of such links or references is provided for your convenience and does not imply endorsement, association, or any form of warranty, either express or implied. If you encounter any issues with third-party content, please report them to us for review.

 

5. Intellectual Property Information

Copyright © Software Management LLC. All rights reserved.

For the purposes of these Terms of Service, "content" refers to any information, data, communications, software, photos, videos, graphics, music, sounds, and other material or services accessible on this site. This includes message boards, chat features, and other original content provided by Software Management LLC.

All content on this site is protected by copyright, trademark, service mark, patent, or other proprietary rights and laws. The content is the sole property of Software Management LLC and/or its affiliates. You are permitted to view, download, and use the content for personal, non-commercial purposes only.

You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any content from this site without prior written permission from Software Management LLC or the content provider. Unauthorized use of the content may result in civil or criminal penalties under applicable copyright or trademark laws.

If you believe that your intellectual property rights have been infringed by content on this site, please refer to Section 6 for the procedures to file a DMCA takedown notice.

All custom graphics, icons, logos, and service names are trademarks or service marks of Software Management LLC or its affiliates. Nothing in these Terms of Service grants you the right to use any trademark, service mark, logo, or the name of Software Management LLC or its affiliates without prior written permission.

 

6. User-Generated Content and Unauthorized Use of Materials

Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, will be treated as non-confidential and non-proprietary unless we have mutually agreed in writing otherwise. While you retain all rights to your content, you grant Software Management LLC and its affiliates a non-exclusive, perpetual, worldwide right to use, copy, distribute, display, publish, and modify such material for the operation and promotion of the site and services. We will not use your content for commercial purposes outside of the site without your explicit consent.

You are responsible for ensuring that any material you submit does not infringe the intellectual property rights of any third party. We are not liable for claims resulting from the submission of infringing content by users.

DMCA Takedown Process:

If you believe that your intellectual property rights have been infringed by user-generated content on this site, you may submit a notice of copyright infringement under the Digital Millennium Copyright Act (DMCA). To file a DMCA takedown notice, please provide the following:

1. A description of the copyrighted work that you believe has been infringed.
2. Identification of the material you claim is infringing and information reasonably sufficient to locate it (such as a URL or document title).
3. Your contact information, including an email address and phone number.
4. A declaration that you have a good faith belief that the use of the material is not authorized by the copyright owner, their agent, or the law.
5. A statement confirming that the information provided is accurate and that you are either the copyright owner or authorized to act on their behalf.
6. Your signature (physical or electronic).

Please send your DMCA takedown notice to the following contact:

Designated Agent for Claimed Infringement:
Contact: Roger D. Baird
Address: 2011 Cobalt Drive Louisville KY 40299
Phone: 800.466.9445

Upon receipt of a valid DMCA notice, we will review and, if appropriate, remove the infringing material within 72 hours. You will be notified if your content is removed due to a DMCA claim.

 

7. Disclaimer of Warranties

All materials and services on this site are offered on an "as is" and "as available" basis, without any warranties, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no guarantees that:

• The services and materials will meet your expectations,
• The services and materials will be uninterrupted, timely, secure, or free from errors,
• Any results obtained from using the services or materials will be effective, accurate, or reliable.
• The quality of any products, services, or information purchased or obtained through the site will meet your expectations or be free from defects.

The site may include technical errors, inaccuracies, or typographical mistakes. We reserve the right to change the services, materials, prices, and descriptions of products at any time without notice. Materials on this site may be out of date, and we make no commitment to update them.

Your use of the services or downloading of any materials is at your own discretion and risk. You are solely responsible for any damage to your computer system or loss of data resulting from such activities.

When engaging in transactions with third parties through the site, you acknowledge that such transactions are conducted solely between you and the third party. We do not warrant any products or services offered by third parties and are not responsible for any aspect of these transactions, which are conducted at your own risk.

Content on this site may represent the opinions or judgments of third parties not affiliated with Software Management LLC. We do not endorse such opinions and are not responsible for their accuracy or reliability.

You acknowledge that temporary service interruptions may occur as part of normal operations. We do not have control over third-party networks and are not liable for any delays or disruptions they may cause.

Some jurisdictions may not allow the exclusion of certain warranties, so some limitations above may not apply to you.

 

8. Limitation of Liability

We strive to provide high-quality services, but in no event will we or our affiliates be responsible for any special, punitive, incidental, indirect, or consequential damages, including but not limited to, loss of use, data, or profits, whether or not we have been advised of the possibility of such damages. This applies to all claims, regardless of the type of liability (contract, tort, or otherwise), arising from or in connection with your use of this site or any linked third-party site.

We are not responsible for any third-party goods and services offered through this site or any issues related to commercial transactions facilitated through this site, such as the processing of orders, delivery, or warranties.

Some jurisdictions do not allow certain limitations on liability. In such cases, the limitations above may not apply to you.

If you experience any technical issues, please contact our support team at cs@smllc.us  and we will make reasonable efforts to assist you.

 

9. Indemnification

You agree to defend, indemnify, and hold us and our affiliates harmless from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of this site. Misuse may include, but is not limited to, violating intellectual property rights, using the site for unlawful purposes, or engaging in fraudulent activities

We reserve the right to take control of our own legal defense in any case that would otherwise be subject to indemnification by you, and you agree to cooperate with us in defending such claims.

 

10. Security and Password

You are responsible for maintaining the confidentiality of your password and account information. Any activity conducted through your account, including statements made or actions taken, is your responsibility. To protect your account:

• Use a strong password that is unique to this site.
• Avoid sharing your password with anyone.

If you believe your account has been compromised or you have forgotten your password, please contact our support team immediately by phone at 502-266-9445 or by email at cs@smllc.us.

We reserve the right to terminate your account if we detect that it has been shared, transferred, or accessed in violation of these terms. If unauthorized activity occurs on your account due to negligence, you may be held liable for any resulting damages.

 

11. Participation in Promotions

From time to time, our site may feature advertisements or promotions from third-party companies. These promotions may include special offers, product sales, contests, or other marketing campaigns. If you choose to interact with these offers, any correspondence, transactions, or agreements—including payment, delivery, and terms of purchase—are solely between you and the advertiser.

We do not endorse or vet the advertisers that appear on our site, and we are not responsible for any part of your interactions with them, including product quality, payment disputes, or delivery issues. If you encounter any suspicious or fraudulent advertisements, please report them to our support team at cs@smllc.us for investigation.

 

12. E-mail, Messaging, Blogging, and Chat Services

We may provide email, messaging, blogging, or chat services (collectively, "Communications") on our site, either directly or through third-party providers. These services are subject to our Privacy Policy and these Terms of Service.

We do not access or disclose the contents of your private communications without your consent, except as required by law or a court order. Please refer to our Privacy Policy for more details on how we handle your data.

To protect users from spam and harmful content, we may use automated tools to monitor and block unsolicited communications. While such tools help keep our platform safe, they are not perfect, and some legitimate communications may be blocked or deleted. If you believe this has occurred, please contact our support team at cs@smllc.us for assistance.

Mailboxes may have limited storage capacity. If your mailbox exceeds the maximum limit, older messages may be deleted or blocked. We are not responsible for deleted or blocked messages due to storage limitations.

 

13. International Use

This site may be accessible worldwide, but we make no representation that the content or services available are appropriate or legally permissible outside the United States. If you choose to access this site from locations outside the United States, you do so on your own initiative and are responsible for complying with local laws regarding the use of online content, data privacy, and intellectual property rights. Any offer for products, services, or information made in connection with this site is void where prohibited by law.

 

14. Termination or Suspension of Use

We reserve the right, at our sole discretion, to suspend or terminate your access to all or part of the site at any time, with or without notice. This may occur for reasons including, but not limited to, violations of these Terms of Use or suspected fraudulent, abusive, or illegal activity, which may also be reported to law enforcement authorities.

In cases of non-severe violations, we will make reasonable efforts to provide notice and an opportunity to resolve the issue before taking action. Suspensions are typically temporary, and we will notify you of any steps required to reinstate your account, if applicable.

Upon termination or suspension, your access to the services will immediately cease, and we may deactivate or delete your account, along with all associated data. If your account is terminated, we will make reasonable efforts to allow you to retrieve your stored data, unless the termination is due to illegal activity.

We shall not be liable to you or any third party for any claims or damages arising from the termination or suspension of your account.

If you believe your account was suspended or terminated in error, you may contact our support team to request a review of the decision.

 

15. Governing Law

This site is controlled from our offices in Kentucky, USA, and can be accessed from various locations around the world. By using this site, you agree that the laws of the State of Kentucky, USA, without regard to conflicts of law principles, will govern all matters relating to your use of the site and any products or services you purchase through it. This agreement excludes the application of international laws, including the United Nations Convention on the International Sale of Goods (CISG). Any legal disputes arising from this agreement will be handled in the courts of Kentucky, and both parties submit to the exclusive jurisdiction of these courts.

 

16. Notices

All notices must be in writing and can be sent either via email or conventional mail. You may contact us via email at cs@smllc.us, or send mail to Software Management LLC, 2011 Cobalt Drive Louisville KY 40229.  We will acknowledge receipt of your notice within 5 business days.

We may also send notices or messages through the site for service updates, policy changes, or other important matters.

 

17. Entire Agreement

These Terms of Use represent the entire agreement between you and Software Management LLC regarding the use of this site and the services provided. They supersede all prior agreements, understandings, and communications related to this subject matter. Any attempt to alter or amend these terms without our written consent will not be valid.

We reserve the right to update or modify these Terms of Use at any time. Notice of significant changes will be posted to the site for no less than 30 days, and where applicable, email notifications will be sent to registered users. Continued use of the site after such changes will signify your acceptance of the amended terms. If any part of these terms is found to be invalid or unenforceable, the rest of the agreement will continue to apply.

In the event of a conflict between these Terms of Use and other policies or agreements on the site, these Terms of Use shall take precedence.

 

18. Miscellaneous

In any legal action to enforce these Terms of Use, the prevailing party will be entitled to recover reasonable costs and attorneys’ fees. Any cause of action brought by you against us or our Affiliates must be initiated within one year after the claim arises, or it will be permanently waived and barred.

You may not assign or transfer your rights and obligations under these Terms of Use without our prior written consent. We may freely assign our rights and obligations, but will notify you if your relationship is transferred to another entity.

You agree not to sell, resell, reproduce, duplicate, copy, or use any part of this site for commercial purposes, including for-profit activities or business operations.

We will not be liable for delays or failure to deliver products or services due to events beyond our reasonable control, including natural disasters, labor disturbances, acts of war, governmental regulations, and other events that render performance impossible.

If any part of these Terms of Use is found to be invalid or unenforceable, it will be interpreted in accordance with applicable law, and the remaining provisions will continue in full effect. Failure to enforce any provision of these Terms of Use will not be considered a waiver of that provision or any other right.

 

19. Cancellation and Fee Policy

 

Residential Accounts
Residential accounts are billed according to the agreed-upon subscription model. Users may cancel their accounts at any time but remain responsible for any outstanding fees.
 

Commercial Accounts
Commercial use is subject to different fee structures. If we determine that a residential account is being used for commercial purposes, we will convert it to a commercial account and apply the appropriate charges, including retroactive fees for any unauthorized commercial use.

 

Standard Setup Fee
A Standard Setup Fee applies upon opening your first county subscription. This fee will not be charged again unless your account remains dormant (inactive) for at least six (6) consecutive months, after which the Standard Setup Fee will be charged to reactivate your account.

 

Dormant Accounts

• An account is considered dormant or inactive if there is no login activity or billable usage for six (6) consecutive months.
• Once classified as dormant, the account will be subject to the Standard Setup Fee upon reactivation.
• Exemption: Customers who are billed annually will not be subject to the dormant account policy, provided their annual payment remains current.

Monthly Subscriptions
Monthly subscriptions are billed in advance. If you cancel an account after the bill date, you are still responsible for paying the current invoice in full

 

20. Contact Information

Software Management LLC is located at 2011 Cobalt Drive Louisville KY 40229 . If you notice any user violating these Terms of Use or have concerns about activity on the site, please reach out to us at 800.466.9445 Monday through Friday, 8 AM to 5 PM EST, or email us at cs@smllc.us